Mailboxes up to 100GB
Start at 8GB and scale a single mailbox to 100GB. Size each account to the person using it rather than paying one flat rate for everyone.
Promail Business Email
Everything you need for business email for the price of a coffee.
Mailboxes up to 100GB with antispam and antivirus protection, shared calendars and contacts, nightly backups and one console for every domain you own. From R35 per mailbox each month.
Pay monthly, no contract 99.9% uptime SLA Easy Migration
Webmail, calendars and contacts
- Antispam and antivirus on every mailbox
- Nightly backups, 15-day retention
- GDPR compliant
- South African Support Team on call
Everything you need for business email
One platform for mailboxes, calendars, contacts and security, managed from a single console across all of your domains.
Works with every client
POP, IMAP, SMTP and webmail as standard, with Microsoft Exchange ActiveSync on Enterprise for push mail, calendar and contact sync on mobile.
Antispam and antivirus
Three commercial scanning engines plus sender reputation scoring, with filter sensitivity you can tune across four calibration levels.
Nightly backups
Every mailbox is copied nightly and kept for 15 days, included on every plan at no extra monthly cost. Restores are a paid service: our support team quotes per restore before any work starts.
SPF, DKIM and DMARC
Manage domain reputation and deliverability properly, with a custom DKIM signature available for each domain you host with us.
Powerfull Control panel
Add domains, create mailboxes and set policy from one console, self service to empower you.
Turnkey email migration
Mail Migration is the part most businesses dread, so we take the whole job. Mail, folder structure, contacts and calendars come across intact, the switch happens at a time you choose, and nothing is deleted at the old provider until you are satisfied.
1
We set up in parallel
Your mailboxes are created on Promail while your current provider keeps running. Nothing changes for your staff yet.
2
Mail is copied over
An IMAP sync pulls existing messages and folder structure across. The bulk of it happens before the switch, so the final pass is quick.
3
DNS cuts over
We change the MX records at a time that suits you, run a final sync to catch anything that arrived during propagation, then hand over.
Choose your Promail plan
Priced per mailbox per month. A plan applies to a whole domain and every mailbox on it, and you can run different domains on different plans under one account.
Basic
For professionals or businesses that need the essentials and manage their own domain and accounts.
fromR35/month
per mailbox, 8GB included
- Mailbox sizePer month
- 8 GBIncludedR35
- 25 GBR69
- Mailbox
- 8GB, upgradable to 25GB
- 250 messages per day, up to 5000
- 99.9% uptime SLA
- Core services
- POP, IMAP, SMTP and webmail
- Antispam and antivirus
- SSL/TLS encryption
- GDPR compliant
- Collaboration
- CardDAV and CalDAV sync
- Calendar and tasks
- Zoom video meetings
- Protection and recovery
- Nightly backups, 15-day retention
- Email Archive from R95/month
Recommended
Standard
Built for teams that work together, with synchronised calendars, contacts and shared scheduling.
fromR50/month
per mailbox, 8GB included
- Mailbox sizePer month
- 8 GBIncludedR50
- 25 GBR89
- 50 GBR121
- Mailbox
- 8GB, upgradable to 50GB
- 1000 messages per day, up to 5000
- 99.9% uptime SLA
- Core services
- POP, IMAP, SMTP and webmail
- Antispam and antivirus
- SSL/TLS encryption
- Your logo in webmail
- Collaboration
- CardDAV and CalDAV sync
- Calendar and tasks
- Zoom video meetings
- Up to 10 canned replies
- Protection and recovery
- Nightly backups, 15-day retention
- Email Archive from R95/month
Enterprise
For organisations with advanced communication needs, stricter security policy and suite-wide tooling.
fromR89/month
per mailbox, 8GB included
- Mailbox sizePer month
- 8 GBIncludedR89
- 25 GBR120
- 50 GBR159
- 100 GBR259
- Mailbox
- 8GB, upgradable to 100GB
- 1000 messages per day, up to 5000
- 99.9% uptime SLA
- Core services
- POP, IMAP, SMTP and webmail
- Microsoft Exchange ActiveSync
- Antispam and antivirus
- Your logo in webmail
- Collaboration
- CardDAV and CalDAV sync
- Calendar and tasks
- Zoom video meetings
- Up to 20 canned replies
- Security policy
- Two-factor authentication
- Access restricted by trusted IP
- Account takeover protection
- Protection and recovery
- Nightly backups, 15-day retention
- Email Archive from R95/month
Nightly backups with 15-day retention are included on every plan at no extra monthly cost. Restores are carried out by our support team and quoted per restore before we begin. Plans apply per domain and can be upgraded at any time. Running more than 50 mailboxes? Ask us for volume pricing.
Webmail features
Mail, contacts and calendars in one place, synchronised across every device, so the information you need is a click away whether you are at your desk or on a phone.
Mail, Contacts and Calendar
Messages stay synchronised across computer, smartphone and tablet, so nothing is only in one place. Personal and shared address books keep colleagues working from the same contact details rather than three conflicting copies.
The calendar handles appointments, tasks and team scheduling, and selecting Zoom as the event location generates a meeting link automatically and attaches it to the invitation. External guests can join from a computer or phone without registering.
Free/Busy lets you check whether someone is available before you send the invitation, which removes most of the back and forth around finding a slot.
In the suite
- Shared calendars with Free/Busy availability
- Personal and company-wide address books
- Tasks alongside mail and calendar
- Zoom meeting links generated from an event
- Canned replies and email templates
Messages and their data stay synchronised across every device, so what you see on your laptop matches your phone.
Email signatures
You can conveniently manage the email signature and associated identity for each individual account in a centralized manner whenever needed.
Calendar
Appointments, tasks and team availability in one view, with nothing double booked and no meeting missed.
Zoom meetings
Select Zoom as the event location and the meeting link is generated and attached to the invitation automatically.
Multiple identities
Send and receive from several addresses while signing in to one mailbox. Useful for anyone covering sales, accounts and their own name.
Custom labels
Apply coloured labels automatically with rules, so client or project mail is sorted the moment it arrives.
Company address book
A single shared directory of staff addresses and details, available to everyone without anyone maintaining it by hand.
Same on every device
The interface behaves the same way on desktop and mobile, so staff only have to learn it once.
Promail against the big two
Compared on month-to-month billing with no annual commitment. All prices per user per month and inclusive of 15% VAT.
| P Promail Basic | Google Workspace Business Starter | Microsoft 365 Business Basic | |
|---|---|---|---|
| Price, billed monthly | R35per mailbox | R196per user | R167per user |
| Cost for 10 users | R350per month | R1 960per month | R1 670per month |
| You save per year, 10 users | Baseline | R19 320 | R15 840 |
| Mailbox storage | 8GB, up to 25GB | 30GB shared with Drive | 50GB mailbox, 1TB OneDrive |
| Annual commitment required | No, cancel any month | No, but 20% more than annual | No, but 20% more than annual |
| Pay only for active mailboxes | Yes | Seat count fixed on annual | Seat count fixed on annual |
| Long-term archive | 10 years, R95/mailbox | Not included | Not included |
| Support | South African team, direct | Online, global | Online or via a partner |
| Migration from your current provider | Done for you | Self-service tools | Self-service or paid partner |
Google Workspace
Microsoft 365Keep the mail client you already use. Promail works with anything that speaks POP, IMAP, SMTP or Exchange ActiveSync, so nobody has to change how they work.
- Outlook
- Thunderbird
- macOS and iOS
- Android
- Webmail
Compare the plans
The short version, side by side.
| Feature | Basic | Standard | Enterprise |
|---|---|---|---|
| Price per mailbox | from R35/month | from R50/month | from R89/month |
| Mailbox size | 8GB to 25GB | 8GB to 50GB | 8GB to 100GB |
| Messages per day | 250, up to 5000 | 1000, up to 5000 | 1000, up to 5000 |
| POP, IMAP, SMTP, webmail | Yes | Yes | Yes |
| Exchange ActiveSync | No | No | Yes |
| Calendars, tasks and contact sync | No | Yes | Yes |
| Zoom video meetings | No | Yes | Yes |
| Your logo in webmail | No | Yes | Yes |
| Two-factor authentication | No | No | Yes |
| Trusted IP restrictions | No | No | Yes |
| Account takeover protection | No | No | Yes |
| Custom DKIM signature | Yes | Yes | Yes |
| MTA-STS, whitelist and blacklist | Yes | Yes | Yes |
| Multi-level admin roles | Yes | Yes | Yes |
| Delivery log search and audit log | Yes | Yes | Yes |
| Reports and data export | Yes | Yes | Yes |
| Password policy controls | Yes | Yes | Yes |
| Email templates and canned replies | No | Up to 10 | Up to 20 |
| Premium antimalware | Add-on | Add-on | Add-on |
| Disaster recovery | Add-on | Add-on | Add-on |
| Nightly backups | 15 days includedrestore quoted separately | 15 days includedrestore quoted separately | 15 days includedrestore quoted separately |
| Email Archive | Add-on | Add-on | Add-on |
A plan applies to a domain and to every mailbox, alias and alias domain on it. Different domains under the same account can run different plans.
One console for every domain
Add domains, create and resize mailboxes, set aliases and apply security policy from a single control panel. You get the flexibility of running your own mail server without any of the work that comes with running one.
Permissions are multi-level, so you can delegate day-to-day account management to an office manager or to the client themselves, while keeping the settings that matter under your control.
UnlimitedDomains per account
DelegatedMulti-level admin
Managed from the panel
- Mailboxes, aliases and distribution lists
- Company-wide email signatures
- Per-user and per-group security policy
- Delivery log search for tracing messages
How your mail is filtered
Every message addressed to your domain is inspected before it reaches anyone. It passes through three separate commercial scanning engines, so a threat that slips past one is caught by the next, and it is scored against the sending server's reputation at the same time.
Spam, phishing attempts, ransomware payloads and bulk mail are held back. What lands in the inbox is the mail your staff actually need, and filter sensitivity can be calibrated across four levels per domain or per user if the default is too strict or too lenient for how you work.
3Scanning engines
4Sensitivity levels
1
Connection checks
The sending server is scored on reputation before a single byte of the message is accepted.
2
Content and spam analysis
Headers, body and links are examined for the patterns used in phishing and bulk campaigns.
3
Malware scanning
Attachments are opened and scanned by three independent engines for ransomware and trojans.
4
Delivery or quarantine
Clean mail reaches the inbox. Anything suspicious is held, and you decide what is released.
10years retained
Read-only
No storage limitFull text search
Ten-year email archive, zero storage limits
Staff delete mail. People leave and their mailboxes get closed. A dispute surfaces four years after the invoice was sent. In each of those cases the message you need is long gone, and no backup taken last week is going to bring it back.
Email Archive gives every mailbox a sealed, read-only twin: cloud archiving of sent and received messages, with search and export options, retained for up to 10 years with no storage limit. Nobody can delete from it, switch it off or alter it, including the mailbox owner.
R95/month
per mailbox, fixed, on any plan
Add Email Archive
How Email Archive works
For every message sent or received, Email Archive writes a copy into a twin mailbox that can only be read, never altered. Messages are split into Inbox and Sent and organised by year, and the archive is reachable from a browser or a phone.
Copying and archiving is completely transparent to the user, who will not notice that the service has been switched on at all. It is built into the platform rather than bolted on, so it cannot be deactivated or tampered with by the user, and there is no path by which a message goes unarchived.
A full text indexing system keeps searching fast and accurate however many years have accumulated.
Features
- Archives all sent and received mail
- Storage for up to 10 years
- Unlimited storage space
- Access granted through delegates
- Search, export and message recovery
Advantages
- Activates immediately
- Provided entirely in the cloud
- No software to install
- Completely transparent to users
- Can be enabled per mailbox
Security policy you control
Promail lets you define security policy centrally and apply it where it is needed, rather than forcing the same rules on everyone. Two-factor authentication can be mandatory across the company while conditional access from trusted IPs applies only to the finance team.
Account takeover protection watches how mailboxes are accessed and raises an alarm on anomalous logins. Users are also notified if forwarding to an external address is set on their mailbox, which is the usual first move after a compromise.
Policies available
- Force password change on first login
- Block reuse of old passwords
- Disable user-initiated password change
- Two-factor authentication, optional or enforced
- Restrict access to authorised IP addresses
- Alerts on suspicious access and forwarding rules
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Frequently Asked Questions
Everything you need to know about Rackzar's Promail Service.
What is Promail Email Hosting?
Promail is a professional email hosting service that provides business-grade email with your domain name. It includes advanced security features, spam protection, and reliable 99.9% uptime guarantee.
What security features are included?
Promail includes SSL/TLS encryption, three commercial antispam and antivirus engines, DKIM/SPF/DMARC signatures, two-factor authentication (2FA), account takeover protection, and full GDPR compliance to keep your email communications secure.
Can I access email on mobile devices?
Yes! Promail supports IMAP, POP3, SMTP, and Exchange ActiveSync (Enterprise plan), allowing you to access your email on any device including smartphones, tablets, and desktop clients like Outlook, Thunderbird, and Apple Mail.
What mailbox sizes are available?
All plans include 8GB base storage. You can upgrade to 25GB (Basic), 50GB (Standard), or 100GB (Enterprise) mailboxes depending on your plan and business needs.
Is there a backup system?
Yes. Every mailbox is backed up nightly and kept for 15 days, included on every plan at no extra monthly cost. If you need something recovered, open a ticket and our support team will quote the restore before any work starts. A restore can bring back a single message, a folder or a whole mailbox as it looked on a given day.
What are the sending limits?
Basic includes 250 messages per day, Standard and Enterprise include 1000. Every plan can be raised to 5000 messages a day as a paid option if your business needs more.
Can I use my own domain name?
Absolutely! Promail allows you to use your own domain name for a professional email address like yourname@yourcompany.com. You can also manage multiple domains under one account.
What webmail features are included?
Our secure webmail interface includes email management, contact management, calendar integration, task lists, canned messages (Standard & Enterprise), custom branding options, and Zoom integration for seamless video conferencing.
What is the uptime guarantee?
We guarantee 99.9% uptime with our Service Level Agreement (SLA), ensuring your email is always available when you need it. Our infrastructure is monitored 24/7 for maximum reliability.
Can I upgrade my plan later?
Yes! You can upgrade your ProMail plan at any time to access more storage, features, or higher sending limits as your business grows. Upgrades are seamless with no data loss or downtime.
Is technical support included?
Yes, all Promail plans include technical support to help you with setup, configuration, migration, and any issues you may encounter. Our support team is ready to assist you.
What is CardDAV and CalDAV sync?
CardDAV and CalDAV (available in Standard & Enterprise) allow you to synchronise your contacts and calendars across all your devices. This ensures your team stays organised and connected wherever they work.
How does the antispam protection work?
Promail uses three commercial antispam and antivirus engines plus an IP reputation algorithm to protect your mailbox. The sensitivity can be customised across 4 calibration levels to match your needs, protecting against ransomware, phishing, trojans, and bulk email.
Can I migrate from another email provider?
Yes! We can help you migrate from any email provider including Gmail, Office 365, or other hosting services. Our team will assist with the migration process to ensure a smooth transition with no data loss.
What is Account Takeover Protection?
Account Takeover Protection (Enterprise plan) monitors mailbox access for anomalous behaviour and alerts you to potential security threats. You'll be notified if suspicious activity is detected or if email forwarding to external addresses is set up.
Is Promail GDPR compliant?
Yes, Promail is fully GDPR compliant. Your data is stored securely, and we follow strict data protection regulations to ensure your business meets all compliance requirements for handling email communications.
