Help Centre & FAQs

Yes! Transferring is simple. You'll need your domain's authorization code from your current registrar. The transfer typically completes within 5-7 business days with no downtime. Your domain registration period extends by one year upon successful transfer.

WHOIS privacy protects your personal information by replacing your details with our company information in the public WHOIS database. This prevents spam, unsolicited contact, and identity theft. Email forwarding to your real address still works transparently.

You'll need to update your domain's nameservers or DNS records to point to your hosting provider. We provide a step-by-step guide in your control panel. Our support team can assist if you need help with the setup.

Yes. We send renewal reminders 60 and 30 days before expiration. You can enable auto-renewal to automatically extend your domain each year. This prevents accidental expiration and keeps your domain active continuously.

Yes, DNSSEC is supported on most TLDs. It adds a layer of security by signing your DNS records, preventing DNS hijacking and spoofing attacks. Enable it in your control panel with just a few clicks.

We accept all major credit cards (Visa, Mastercard, American Express), EFT transfers, and PayPal. Monthly invoicing is available for business accounts. All transactions are encrypted and PCI-DSS compliant.

Absolutely! Integrating your Rackzar domain with your Rackzar hosting is seamless. Our system can automatically configure DNS records. We also support domains registered elsewhere—you're not locked in.

Most domains are activated instantly after registration and payment. However, DNS propagation can take 24-48 hours to fully propagate globally. Your domain is registered and secured immediately, but may take up to 2 days to be fully accessible worldwide.

Yes! You can register as many domains as you need in a single transaction. Bulk domain registration saves time and lets you secure multiple domain variations or extensions at once. Multi-year registration options are also available for added convenience.

We offer a 99.9% uptime guarantee for all cPanel hosting services. This ensures your website remains accessible, supported by redundant infrastructure and reliable network connections.

Yes, you can upgrade your cPanel hosting plan at any time. While storage upgrades are permanent, other resources can be adjusted to meet your growing needs.

Our servers use enterprise-grade hardware with NVMe storage. This ensures fast performance and reliability in premium data centres with redundant systems.

Yes, all cPanel hosting plans include unlimited email accounts with SMTP support. We also include MagicSpam protection to keep your inbox clean.

Yes! Both our Business and Business Pro plans support unlimited domains, allowing you to host multiple websites on a single cPanel hosting account.

We provide free SSL certificates, MagicSpam protection, cPHulk brute force protection, and regular security updates to protect your website.

Our cPanel hosting includes full technical support for hosting-related issues. We assist with server configuration, cPanel features, email setup, and general hosting questions.

Softaculous provides 1-click installations for hundreds of applications including WordPress, Joomla, Drupal, PrestaShop, and phpBB.

Your cPanel hosting is in secure South African data centres. This ensures low latency, data sovereignty compliance, and improved performance for local users.

LiteSpeed is a high-performance web server up to 84x faster than Apache. It includes built-in caching that dramatically improves your website's loading speed.

Absolutely! We offer free migration assistance to help you move your website from your current host to Rackzar. Contact us to discuss your migration needs.

Absolutely. Our managed cPanel hosting is specifically optimised for eCommerce platforms. The combination of AMD Ryzen processors, NVMe storage, LiteSpeed, and expert optimisation ensures your store performs flawlessly even during traffic spikes and sales events.

You receive 24/7 expert support from our managed hosting team. This includes proactive monitoring, immediate incident response, performance optimisation, security management, and assistance with any hosting-related issues. We're your dedicated hosting partner.

Yes! Our expert migration team provides white-glove migration services at no additional cost. We handle the complete transfer including files, databases, emails, DNS configuration, and testing ensuring zero downtime during the transition.

We support all major eCommerce platforms including WooCommerce, Magento, PrestaShop, OpenCart, and custom solutions. Our servers are pre-optimised for these platforms with the right PHP versions, database configurations, and caching strategies.

Our management includes: 24/7 monitoring, security patches and updates, performance optimisation, malware scanning and removal, backup monitoring, resource management, firewall configuration, SSL management, and proactive issue resolution.

With AMD Ryzen 5.6GHz processors, NVMe storage, and LiteSpeed web server, you can expect page load times under 1 second for optimised stores. We also provide performance optimisation recommendations specific to your eCommerce platform to maximise speed.

We provide a 99.9% uptime guarantee backed by enterprise hardware, redundant infrastructure, and proactive monitoring. Our managed service includes immediate incident response to minimize any potential disruptions to your store.

Yes, every plan includes JetBackup with daily automated backups. We monitor backup success and maintain multiple restore points. You can instantly restore files, databases, or complete accounts through cPanel, and our team assists with complex recoveries.

Absolutely. As your store grows, you can seamlessly upgrade to higher tiers with more resources. Our team handles the upgrade process to ensure no disruption to your operations. We can also provide custom enterprise solutions for very large stores.

Yes, you can back up individual files or create full system images for complete disaster recovery, including your operating system and applications. This flexibility ensures protection at the level you need.

All data is encrypted locally with AES-256 encryption before upload, during transmission, and whilst stored in the cloud. Your encryption keys remain under your control, ensuring complete privacy and security.

Yes, backups are stored in our South African data centres with 100Gbit peering for optimal performance. This ensures your data remains local for compliance with POPIA and other regulations.

Absolutely. Our backup platform supports multiple devices, servers, and users with centralised management and role-based access controls. Perfect for SMBs and enterprises alike.

Yes, backups are fully automated. You can set daily, weekly, or custom schedules with retention policies to meet your compliance or recovery needs. Set it and forget it.

We support application-aware backups for Microsoft SQL Server, MySQL, MongoDB, and Exchange Server to ensure reliable recovery without data corruption or downtime.

Our system provides detailed reporting and instant alerts for backup failures or issues via email, allowing you to take corrective action quickly and maintain protection continuity.

Yes, all backups can be monitored and managed via a central web interface, giving you real-time visibility into backup status, storage usage, and device health from anywhere.

Our backup solution supports Windows, Linux, and macOS. Additional support for virtual machines (Hyper-V, VMware), NAS devices, and Microsoft 365 is also available.

You can restore individual files, folders, or full system images. Disk images can be recovered to physical hardware, virtual machines, or cloud environments for maximum flexibility.

Yes, you can start small and scale your storage as your data grows. Additional storage is available on demand with no downtime or complex migrations required.

Our Advanced plan includes Microsoft 365 backups, protecting email, contacts, calendars, OneDrive, SharePoint, and Teams data with domain or user-level backup options.

Our backup system lets you roll back to clean restore points from before the attack, helping you recover quickly from ransomware or data corruption without paying ransoms.

Yes, our support team is available to assist with setup, monitoring, and recovery. Local South African support ensures fast response times when you need help most.

We accept EFT, Visa, Mastercard, PayPal, SnapScan, Apple Pay, and Samsung Pay, providing flexible payment options for businesses and individuals across South Africa.

All facilities feature redundant diesel generators and UPS systems providing 72-96 hours of continuous operation during power outages. We maintain large fuel reserves with proactive refueling agreements to ensure uninterrupted service during extended load-shedding periods.

Tier IV facilities offer the highest availability with 99.995% uptime (26.3 minutes downtime annually) and complete fault tolerance through 2N or 2N+1 redundancy. Tier III provides 99.982% uptime (1.6 hours annually) with N+1 redundancy and concurrent maintainability. Both significantly exceed standard infrastructure requirements.

Yes, all facilities operate as carrier-neutral with direct connectivity to major internet exchanges including JINX, NAPAfrica, CINX, and INX-ZA. This provides access to over 250 ISPs and CDN providers, ensuring optimal routing flexibility and network redundancy for your services.

Yes, our Teraco Isando facility provides direct cloud on-ramps to major providers including Amazon AWS, Google Cloud Platform, Microsoft Azure, Oracle Cloud, and Huawei Cloud. This enables low-latency, high-bandwidth private connections to cloud services without traversing the public internet.

Our data centers maintain ISO 27001 certification for information security management and conform to TIA-942 Tier III and Tier IV design standards. All facilities undergo annual compliance audits to ensure continued adherence to international operational standards.

We operate in strategic locations across Johannesburg (Samrand, Isando, and central business district) and Cape Town (Rondebosch and Bellville). This ensures low latency for users throughout South Africa while maintaining compliance with local data sovereignty requirements.

Multiple security layers include biometric access control, two-factor authentication, 24/7 onsite security personnel, comprehensive CCTV surveillance, perimeter monitoring, and zone-based access restrictions. All facilities undergo annual ISO 27001 compliance audits with complete visitor logging and tracking.

Virtual Private Server hosting, or VPS for short, enables you to enjoy all the benefits of a dedicated server while reducing your monthly overheads. With a Virtual Private Server, you share the expense of acquiring the server hardware, software, and monthly running costs to eliminate the difficulty and cost of maintaining them.

We offer a 99.9% uptime guarantee for all VPS services. This ensures your website or application remains accessible, supported by redundant infrastructure and reliable network connections.

Yes, you can upgrade or downgrade your VPS plan at any time. While storage upgrades are permanent, CPU and RAM adjustments are flexible to meet your growing needs.

Yes! We offer annual billing discounts and run occasional promotions. Follow our social channels for the latest deals on VPS hosting and related services.

Our servers use the best enterprise-grade hardware with the latest top tier storage NVMe. This ensures fast performance and reliability in premium data centres with redundant systems.

We take great care to not oversubscribe our servers and claim we have great performance compared to other hosts, and indeed we do. We have always aimed at providing some - if not the highest performance VPS in South Africa for the cost.

For your convenience we do allow SMTP Port25 on all VPS. Please ensure that you comply with our AUP in terms of bulk email.

Our Linux VPS is best suited for users with at least basic Linux server management experience. If you're new to Linux, we recommend our cPanel hosting plans for a user-friendly experience.

Yes, you can set reverse DNS (rDNS) records through our control panel. Proper rDNS setup improves email deliverability and helps with server reputation and identification.

Security is essential for any server. We provide an integrated firewall, SSH key support, and recommend OS-level security practices to protect your VPS from unauthorised access.

Our VPS plans are unmanaged, giving you full control and root access. We provide infrastructure support but recommend technical knowledge or a sysadmin for VPS OS support.

We support PayPal, Visa, Mastercard, Snapscan, EFT, Apple Pay, and Samsung Pay. Whether you're local or international, we offer flexible and secure payment options.

We support popular Linux distributions including Ubuntu, CentOS, Debian, and AlmaLinux. If you need a custom OS, contact us and we'll assist where possible.

Your VPS and backups are hosted in secure South African data centres. This ensures low latency, data sovereignty compliance, and improved performance for local users.

You can install almost any Linux-compatible app on your VPS, from web servers to development tools or containers such as LXC or Docker. You're free to run software that suits your specific hosting needs.

Each VPS includes a free weekly backup slot. You can add more during checkout. We do recommend keeping your own offsite backups for extra data protection and to adhere to best practice.

We currently provide one dedicated IPv4 address per VPS. If you require additional IPs or subnets, Please open a ticket with us.

Yes, you can add cPanel/WHM during checkout. It's a powerful control panel that simplifies website and email hosting with an intuitive interface and robust features.

We offer a 99.9% uptime guarantee for all dedicated server services. This ensures your applications remain accessible, supported by enterprise-grade hardware, redundant infrastructure, and reliable network connections.

Yes, you can upgrade RAM, storage, and network capacity. However, CPU upgrades require server migration to new hardware. Contact our sales team to discuss upgrade options for your specific configuration.

Our dedicated servers are unmanaged, giving you full root access and control. We provide infrastructure support including hardware, network, and datacenter services. For OS-level management, we recommend hiring a system administrator.

Yes, all servers use enterprise-grade Supermicro hardware with the latest AMD and Intel processors, ECC RAM, and NVMe Gen4 storage. This ensures exceptional performance and reliability in Tier-3 datacenters with redundant power and cooling.

Single CPU Intel servers provision in approximately 30 minutes. AMD Ryzen and dual CPU configurations typically deploy within 24 hours. Complex custom configurations may require additional time.

Yes, SMTP Port 25 is open on all dedicated servers. You have complete control over email configuration. Please ensure compliance with our AUP regarding bulk email and maintain proper authentication protocols.

Yes, you can configure reverse DNS records through our control panel. Proper rDNS setup is essential for email deliverability and helps with server reputation and identification for mail servers.

Security features include physical isolation, integrated firewall, DDoS protection, SSH key support, and full root access for custom security configurations. We recommend implementing OS-level security best practices.

We accept PayPal, Visa, Mastercard, Snapscan, EFT, Apple Pay, and Samsung Pay. Whether you're local or international, we offer flexible and secure payment options with monthly or annual billing.

We support Ubuntu, Debian, Rocky Linux, AlmaLinux, Windows Server, Proxmox VE, VMware ESXi, and cPanel. Custom ISOs can be mounted via our control panel for specialized deployments.

Our dedicated servers are hosted in secure Tier-3 datacenters in Cape Town and Johannesburg. This ensures low latency for South African users, data sovereignty compliance, and excellent local connectivity.

You can install any Linux or Windows compatible software on your dedicated server, from web servers to databases, containers, virtualization platforms, or custom applications. You have complete freedom with root access.

Backup services are available as add-ons using our network storage solutions. We strongly recommend maintaining offsite backups following the 3-2-1 backup strategy for critical data protection.

Yes, dedicated servers include a /29 IPv4 subnet (6 usable IPs) by default. Additional IPv4 subnets including /28, /27, /26, and /25 are available as add-ons during server configuration.

Yes, you can add cPanel/WHM, Plesk, or Virtualizor licenses during checkout. These control panels simplify website hosting, email management, and server administration with intuitive interfaces.

ProMail includes SSL/TLS encryption, three commercial antispam and antivirus engines, DKIM/SPF/DMARC signatures, two-factor authentication (2FA), account takeover protection, and full GDPR compliance to keep your email communications secure.

Yes! ProMail supports IMAP, POP3, SMTP, and Exchange ActiveSync (Enterprise plan), allowing you to access your email on any device including smartphones, tablets, and desktop clients like Outlook, Thunderbird, and Apple Mail.

All plans include 8GB base storage. You can upgrade to 25GB (Basic), 50GB (Standard), or 100GB (Enterprise) mailboxes depending on your plan and business needs.

Yes, automatic backups are performed nightly at midnight and stored for 15 days. You can restore accidentally deleted emails using our Mail Time Machine feature, allowing you to travel back in time to recover any lost data.

Basic plans include 250 messages per day (upgradable to 1000). Standard plans include 1000 messages per day. Enterprise plans include 1000 messages per day (upgradable to 5000) depending on your business needs.

Absolutely! ProMail allows you to use your own domain name for a professional email address like yourname@yourcompany.com. You can also manage multiple domains under one account.

Our secure webmail interface includes email management, contact management, calendar integration, task lists, canned messages (Standard & Enterprise), custom branding options, and Zoom integration for seamless video conferencing.

We guarantee 99.9% uptime with our Service Level Agreement (SLA), ensuring your email is always available when you need it. Our infrastructure is monitored 24/7 for maximum reliability.

Yes! You can upgrade your ProMail plan at any time to access more storage, features, or higher sending limits as your business grows. Upgrades are seamless with no data loss or downtime.

Yes, all ProMail plans include technical support to help you with setup, configuration, migration, and any issues you may encounter. Our support team is ready to assist you.

CardDAV and CalDAV (available in Standard & Enterprise) allow you to synchronise your contacts and calendars across all your devices. This ensures your team stays organised and connected wherever they work.

ProMail uses three commercial antispam and antivirus engines plus an IP reputation algorithm to protect your mailbox. The sensitivity can be customised across 4 calibration levels to match your needs, protecting against ransomware, phishing, trojans, and bulk email.

Yes! We can help you migrate from any email provider including Gmail, Office 365, or other hosting services. Our team will assist with the migration process to ensure a smooth transition with no data loss.

Account Takeover Protection (Enterprise plan) monitors mailbox access for anomalous behaviour and alerts you to potential security threats. You'll be notified if suspicious activity is detected or if email forwarding to external addresses is set up.

Yes, ProMail is fully GDPR compliant. Your data is stored securely, and we follow strict data protection regulations to ensure your business meets all compliance requirements for handling email communications.

Yes! We support hosting for Sage 50, Sage 100, QuickBooks, Xero, and other popular accounting software. Our cloud infrastructure is optimized for business-critical applications. Contact our team to discuss your specific accounting software requirements.

Pastel Cloud supports multiple concurrent users based on your license and plan. You can scale from 2-3 users to 20+ users depending on your business needs. Our infrastructure automatically handles additional users without performance degradation.

Yes! Remote printing is fully supported. You can print invoices, reports, and documents from Pastel Cloud to any printer connected to your local network or computer. Our secure connection ensures print jobs reach the correct device reliably.

Connections to Pastel Cloud can protected with enterprise-grade VPN encryption (256-bit SSL/TLS). Your data is encrypted in transit between your devices and our servers. Multi-factor authentication adds an extra security layer to prevent unauthorised access.

Your data is automatically backed up daily with redundancy across multiple datacenters. We maintain encrypted offsite backups following industry best practices. All data at rest is encrypted, and we maintain ISO 27001 compliance for information security.

Yes! You can access Pastel Cloud from Apple and windows devices via Remote Desktop. Add full VPN encryption protection.

Setup is simple through our control panel. Add your printers, assign them to users or groups, and they're immediately available from Pastel Cloud. Our support team provides step-by-step guidance for network printer configuration if needed.

No limits! You have unlimited bandwidth and unlimited printing. Print as many reports and documents as your business requires without worrying about overage charges or throttling.

The system gracefully handles disconnections. In-progress transactions are saved, and you'll reconnect automatically when your internet returns. Our VPN maintains session state to prevent data loss. For longer offline work, local caching is available.

Most of our SSL certificates are issued within 5 minutes after domain validation is complete. Domain validation is usually instant via email or DNS verification. Some certificates may take up to 24 hours depending on the validation method and certificate authority processing times.

Yes! All our SSL certificates come with unlimited server licensing. You can install your certificate on as many servers as you need without additional cost. Simply generate a new CSR (Certificate Signing Request) for each server and the certificate will work seamlessly.

Domain validation is a verification process that confirms you own or control the domain. We offer multiple validation methods: email verification (click a link in an email), DNS verification (add a DNS record), or HTTP verification (place a file on your website). Choose the method that works best for you.

Our certificates require installation on your server. Most hosting control panels (cPanel, Plesk, etc.) have built-in SSL installation tools. If you need help, our support team can provide step-by-step guidance or documentation specific to your hosting environment.

Our SSL certificates are compatible with all modern browsers including Chrome, Firefox, Safari, Edge, and Internet Explorer. They also work on mobile devices and tablets. The certificates use industry-standard encryption that's recognized globally.

We'll send you renewal reminders 60 and 30 days before expiration. You can renew your certificate before it expires with no downtime. Simply renew through your account and you'll receive a new certificate to install on your server.

Yes! Most of our SSL certificates come with a 30-day money-back guarantee. If you're not completely satisfied, we'll refund your purchase. This gives you peace of mind when choosing your SSL certificate.

Absolutely! Our SSL certificates work seamlessly with all Rackzar hosting packages. We can help you install it in your control panel or assist with the technical setup. We also support SSL certificates purchased from other providers.

You can generate a CSR through your hosting control panel (cPanel, Plesk, etc.) or your web server (Apache, Nginx, IIS). Most control panels have a built-in SSL certificate request tool. If you need assistance, our support team can help you generate a CSR for your specific setup.

The Proxmox Enterprise Repository is the default, stable, and recommended repository for production deployments. It provides thoroughly tested software packages, stable updates that won't break your systems, security patches, and regular maintenance updates. We recommend using it for all production servers.

As an authorized Proxmox reseller, Rackzar makes it easy to purchase subscriptions. Visit my.rackzar.com/store/proxmox-subscriptions, call us at 087 550 1553, email sales@rackzar.com, or book a free consultation call. After purchase, you'll receive a welcome email with your subscription key and activation instructions.

Log in to your Proxmox web interface, select your node, click the "Subscription" tab, then click "Upload Subscription Key" and enter your key. Each subscription key is bound to your server's unique "Server ID" and is regularly checked for validity.

Go to your Proxmox web interface, select your node, and go to the "Summary" tab. The CPU name and socket count will be listed there. A CPU socket is the physical connector on the motherboard where a CPU is installed. A dual-processor server has 2 CPU sockets, even if each CPU has multiple cores.

Each physical server needs its own subscription containing the right CPU socket count. Each subscription key is bound to the unique "Server ID" of your server. For example, if you have 3 physical servers each with 2 CPU sockets, you need 3 separate subscriptions, each covering 2 CPU sockets.

In a Proxmox cluster, all nodes need the same subscription level. You cannot mix different tiers. For example, a 3-node cluster with 1 CPU socket per node requiring Standard subscriptions needs 3x "Proxmox Standard Subscription 1 CPU/year" – one for each node.

Subscriptions include: Enterprise Repository access, installation support, usage and configuration assistance, diagnosis and troubleshooting, and bug reports/fixes for Proxmox packages including Ceph. NOT included: modified packages, third-party software, code development, system design, security rules, backup strategies, or data recovery.

Premium, Standard, and Basic subscriptions receive support via the Proxmox Customer Portal at my.proxmox.com (English or German). Community subscriptions use the public forum at forum.proxmox.com. Rackzar also provides local South African support – contact sales@rackzar.com for details.

Information about new packages is sent via email to the root account. All updates are displayed in the web interface with changelogs. Updates can be applied directly through the web interface with just a few clicks.

Yes! The 'proxmox-offline-mirror' tool manages subscription keys for air-gapped systems or systems without internet access. You need a subscription key for Proxmox Offline Mirror itself. Contact Rackzar at sales@rackzar.com or 087 550 1553 for details and pricing.

Subscriptions are based on the number of physical servers and their CPU sockets. Each physical server requires its own subscription, priced per CPU socket. In clusters, all nodes need the same subscription level. The subscription period is one year (12 months) from purchase.

Nested virtualisation is when you run a hypervisor (like Proxmox) inside a virtual machine instead of on real hardware. Running Proxmox in such a nested setup is not covered by the support agreement.

Each subscription level includes a certain number of support tickets (e.g., three for Basic). If you run two servers with two Basic Subscriptions (each with three tickets), you get three tickets for each server, six total.

Your servers will continue to run without interruption. Proxmox never stops working. However, you'll lose Enterprise Repository access and technical support. You can switch to the community repository for updates. Subscriptions are for support and updates, never ransomware.

Yes! You can easily upgrade during your subscription period. Only the difference between subscription prices is charged. Contact Rackzar at sales@rackzar.com, call us on 087 550 1553

Downgrades from a higher to lower subscription level are not possible during the one-year period. However, you can cancel after one year and order a new subscription level when you renew.

When purchased through Rackzar, prices are displayed in South African Rand (ZAR). VAT will be added if applicable. All prices are net prices with a 12-month subscription period from purchase date.

Redistributing software packages received under the Subscription Agreement to third parties or using subscription services for third-party benefit is a material breach, even if open-source licenses permit distribution. This doesn't interfere with individual package license rights.

We don't support: modified packages, third-party software, community projects, code development, system/network design, security rule design, backup/recovery strategies, data recovery, or high availability design. Technical support only covers the latest stable release. Technology previews aren't supported in production.

Rackzar offers subscriptions for three Proxmox products: Proxmox Virtual Environment (VE) for virtualisation, Proxmox Backup Server for enterprise backup solutions, and Proxmox Mail Gateway for email security. Each has four subscription tiers: Community, Basic, Standard, and Premium.

Rackzar is South Africa's authorized Proxmox partner with over 300 successful deployments. We offer local support, ZAR pricing, expert consultation, migration services, and 50+ years combined team experience. Being 100% South African owned means we prioritize your needs and understand the local market.